An insured person claiming maturity value of the policy shall be required to fill up and sign an application in the prescribed form available at any Divisional Office/Head or Sub Post Office or Branch Post Office, and forward it to the Postmaster General/Head of Division direct or through Divisional Office/Head or Sub Post Office or Branch Post Office with the documents prescribed by the Department.

In case of claim arising due to death of the insured, the claimant shall fill and sign the application in the prescribed form available at any Divisional Office/Head or Sub Post Office or Branch Post Office, and forward it to the Postmaster General direct or through Divisional Office/Head or Sub Post Office or Branch Post Office with the death certificate and other documents as prescribed by the Department from time to time.

For claiming the amount of survival benefit i.e. periodical payments in AEA and 10 Year RPLI policy, the insured person is required to fill up and sign an application in the prescribed form available at any Divisional Office/Head or Sub Post Office or Branch Post Office and forward it to the Postmaster General/ Head of Division direct or through Divisional Office/Head or Sub Post Office or Branch Post Office with the documents as prescribed by the Department from time to time. The forms for the same are available on the portal in Miscellaneous --> Download Forms.

On receipt of the application and the documents, Postmaster General/ Head of Division shall examine the title of the claimant and if the claim is found admissible, shall issue an order for payment of the sum assured or the periodical survival benefit, as the case may be, under the policy less the amount, if any, due on account of the premium in arrears and interest thereon.