Death Claim Features A death claim is a claim arising out of the death of the policy holder within the term of his/her policy. Death Claim cases of PLI/RPLI may be classified into following types:
Death Claim Application- may be obtained from nearest Post Office/CPC or may be downloaded from India Post website, PLI website or PLI Customer Portal Make sure to fill the form correctly viz. policy details, policy number, name of insurant, sum assured, date of acceptance, date of survival benefit due (if any), date of maturity, loan particulars (if any), details of death of insurant viz. date of death, cause of death, place of death, details of claimant viz. name of claimant, age of claimant, relationship of claimant with insurant, proof of relationship, contact particulars etc., account details etc. supported by following documents: -
Death Claim cases can only be submitted by depositing at nearest Post Office anywhere Get duly filled-in and signed 'Acknowledgement Slip' as proof of submission from the official/office where Claim Application is submitted Promptly respond to communication, if any, from Department of Posts asking for missing/additional documents/information In certain cases, investigation will be done. Kindly co-operate The obtained amount shall be remitted directly on to beneficiary bank or post office account/or through cheque. For queries on your application call 1800-266-6868 |
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Maturity/survival Benefit Claim Features Maturity/Survival Benefit Claim of a policy arises on completion of term of the policy as per the features of that particular plan. Maturity/Survival Claim Form may be obtained from nearest Post Office/CPC or may be downloaded from India Post website, PLI website or PLI Customer Portal Make sure to fill correct policy details viz. policy number, name of insurant, sum assured, date of acceptance, premium frequency, date of survival benefits due (if any), date of maturity, loan particulars (if any), communication address, DDO details (in case of pay recovery policies), Account details etc. supported by following documents: -
In case messenger in appointed by insurant for submission of Maturity Claim Form: -
Get duly filled-in and signed 'Acknowledgement Slip' as proof of submission from the official/office where Maturity/Survival Claim Form is submitted Promptly respond to communication, if any, from CPC asking for missing/additional documents/information For queries on your application call 1800-266-6868 |
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Loans/Assignment/Re-assignment Features: Loan may be taken against (i) WLA and Convertible WLA policies after completion of 4 years and (ii) EA and YS policies after completion of 3 years. However, Loan is not available in AEA and Children policy. Policies may be assigned by the policyholder either for valuable consideration, loan against policy or by way of gift Loan Application/Assignment/Re-assignment Form- may be obtained from nearest Post Office/CPC or may be downloaded from India Post website, PLI website or PLI Customer Portal Make sure to fill the form with correct policy details viz. policy number, name of insurant, sum assured, date of acceptance, date of maturity, amount of loan required, purpose for which loan is required, details of previous loan taken on the policy, missing credits, communication address, office address of DDO (for pay recovery policies only), account details etc. supported by following documents: -
In case messenger in appointed by insurant for submission of Loan application form: -
Correct and complete filling up of Loan Application/Assignment/Re-assignment Form Submission of duly filled-in Loan Application/Assignment/Re-assignment Form, along with all relevant documents, at any Post Office/CPC Get duly filled-in and signed 'Acknowledgement Slip' as proof of submission from the official/office where Loan Application/Assignment/Re-assignment Form is submitted Promptly respond to communication, if any, from CPC asking for missing/additional documents/information For queries on your application call 1800-266-6868 |
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Surrender Features: Surrender facility is available after 3 years in case of WLA, EA, CWLA and YS policies. No surrender facility is available in case of AEA and Children policy. Surrender value depends on the surrender factor, type and term of policy. Surrendering any policy is always a loss. Bonus on the reduced sum assured is paid only if the policy is surrendered after 5 years. Application for Surrender - may be obtained from nearest Post Office/CPC or may be downloaded from India Post website, PLI website or PLI Customer Portal Correct and complete filling up of Application for Surrender along with following documents: -
Submission of duly filled-in Application for Surrender, along with all relevant documents, at any Post Office/CPC Promptly respond to communication, if any, from CPC asking for missing/additional documents/information |
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Revival Features: If the premia are not paid for 6 months in case of policy within 3 years, (or) 12 months in case of policy more than 3 years, then the policy becomes lapsed. This needs revival to make it active. Revival may be on any number of occasions during entire term of the policy, provided a period of consecutive 5 (five) years should not have passed from the date of first unpaid premium. After credit of due premium with interest @12% per annum and a good health certificate, the policy can be revived. Revival amount may be paid in one lumpsum or in convenient instalments not exceeding 12 instalments Application for Revival - may be obtained from nearest Post Office/CPC or may be downloaded from India Post website, PLI website or PLI Customer Portal Correct and complete filling up of Application for Revival supported with Medical Certificate in prescribed proforma. Submission of duly filled-in Application for Revival, along with all relevant documents, at any Post Office/CPC Promptly respond to communication, if any, from CPC asking for missing/additional documents/information For queries on your application call 1800-266-6868 |
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Conversion Features: Conversion of PLI/RPLI policy means any alteration affecting the date of maturity of contract of insurance and includes not only alteration from WLA to EA but also ante-dating or post-dating of the maturity of an EA policy and consequent increase/decrease of premium. Application for Conversion - may be obtained from nearest Post Office/CPC or may be downloaded from India Post website, PLI website or PLI Customer Portal Correct and complete filling up of Application for Conversion supported by following documents: -
Submission of duly filled-in Application for Conversion, along with all relevant documents, at any Post Office/CPC Promptly respond to communication, if any, from CPC asking for missing/additional documents/information For queries on your application call 1800-266-6868 |
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Miscellaneous Please provide mobile number and e-mail address for getting the timely information about status of your claim. Please provide bank account details correctly for quick disbursement of claim amount directly into the account through NEFT. If policy holder is unable to visit Post Office for submitting his documents being medically unfit or being abroad, he may authorize a messenger for submission of claim along with prescribed necessary documents. Claimant should produce all original documents at the time of submission, which will be returned after comparing. However, original Policy Bond and Premium Receipt Book if any will be retained. For queries on your application call 1800-266-6868 |
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Abbreviations used: - PLI - Postal Life Insurance RPLI - Rural Postal Life Insurance CPC - Central Processing Center DDO - Drawing and Disbursing Officer POSB - Post Office Savings Bank WLA - Whole Life Assurance CWLA - Convertible Whole Life Insurance EA - Endowment Assurance YS - Yugal Suraksha AEA - Anticipated Endowment Assurance |