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Customer Portal > Help
I am not a customer of India Post Life Insurance. How can I buy a Life Insurance policy from the website?

You can start the procedure of buying the policy online even if you are not a customer of India Post.You will be able to navigate to Purchase a Policy. Quote to select the suitable product and coverage for you. After this, you will have to fill personal, employment, medical and other information. You can generate a proposal by paying the first premium amount.Once this is done, you should visit our nearest Post Office with the printout of the proposal request and other required documents.You can view the list of required documents in Tools and Utilities ? Documents Required.

I already have a Life Insurance policy with India Post. How can I use the Postal Life Insurance website?

If you already have a policy, you will have to register with the portal by going to the Generate Customer ID . You will have to fill the form as per the information in your policy document. After this, your credentials will be verified at our end and you will receive an email with 24 hours of the submission of your request. This email will contain your Customer ID and a link which will remain active for 72 hours from the time of submission of the request. You will be able to set password with this. After this, you will be able to login to the portal using the customer ID and password and have access to a host of features.

I have the login credentials of the web portal. What all features can I access?

The website will allow you to view the details of your profile, your policies, make premium payments, loan repayments, etc. Also, you will be able to make policy servicing requests like premium payment frequency change, payment mode change, loan request, revival of lapsed policies, et al.

I am interested in buying a policy but I would want some assistance for the same. Can you please help?

At India Post, we always believe that the customer has the right access to information. You can go Request an Agent. After this, our agent will assist you in meeting your financial goals.

I have a query which I would like to put forward to Postal Life Insurance. What should I do?

Do not worry. Catering to customer queries is our responsibility. You can go to Submit a Query and raise your concern. We will respond to it at the earliest.